Privacy Policy

This Privacy Policy describes how Formosa Financial and its affiliates (collectively "Formosa Financial") collect, use, store, share, and protect your information whenever you use the Website. By accessing the Website, you consent to the data practices prescribed in this statement.

If you use the Website, you consent to the collection, use, storage, and sharing of your information pursuant to this Privacy Policy.

We may periodically post changes to this Privacy Policy on this page, and it is your responsibility to review this Privacy Policy from time to time to ensure you have reviewed the most recent version thereof. When required by law, we will notify you of any changes to this Privacy Policy.

A. How Formosa Financial Collects Information About You

When you use the Website, we collect information sent to us through your computer, mobile phone, or other access device. This information may include your IP address and device information, including, but not limited to, identifier, device name and type, operating system, location, mobile network information, and standard web log information, such as your browser type, traffic to and from our site, and the pages you accessed on our website.

Formosa Financial does not direct the Website to children. Formosa Financial does not intentionally collect information from children. If we become aware that we have inadvertently received personal information from a user under the age of 21 (or any lower age pursuant to applicable law), we will delete such information from our records.

If you access the Website, we, or our affiliates or vendors acting on our behalf may collect the following types of information:

• Contact information - your name, address, phone number, email address, and other contact information, with relevant proof documentation; and
• Internet Protocol (IP) address and location
• Cookie information
• Browser identification information
• Device information - information on the computer, mobile device or other access device you use to access the Website, including the hardware model, operating system and version, your web browser, and device identifiers (including a network ID used to communicate with other nodes on the platform)
• Communication - information contained in or relating to any communication that you send to us or send through the website, and metadata associated with the communication
• Date and time of accessing the Website
• Information related to your activity in the course of the use of the Website - including, without limitation, search queries history, search results provided to you in response to your query, web pages you visited by reference from the search results
• Other information

We may require you to provide additional information for compliance or other reasons. We may also obtain information about you from third parties such as credit bureaus and identity verification services.

When you use the Website, we collect information about your transactions and/or your other activities on our website and we may continuously collect information about your computer, mobile device, or other access device for fraud prevention purposes, to monitor for possible breach of your Formosa Financial account, and to identify any malicious software or other activity that may harm Formosa Financial or its users.

You may choose to provide us with access to certain personal information stored by third parties such as social media sites (such as Facebook and Twitter). The information we have access to varies by site and is controlled by your privacy settings on that site and your authorization. By associating an account managed by a third party with your Formosa Financial account and authorizing Formosa Financial to have access to this information, you agree that Formosa Financial may collect, store, and use this information in accordance with this Privacy Policy.

B. How Formosa Financial Uses Cookies

When you use the Website, Formosa Financial, its affiliates, or companies we work with may place small data files called cookies or pixel tags on your computer or other device. We use both session and persistent cookies when you access our website or content. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your browser until you erase them or they expire. We use cookies to:

• Measure promotional effectiveness; and
• Collect information about your computer or other access device to mitigate risk, help prevent fraud, and promote trust and safety.

We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser or browser add-on permits, but doing so may interfere with your use of the Website. The help section of most browsers or browser add-ons provides instructions on blocking, deleting, or disabling cookies.

You may encounter Formosa Financial cookies or pixel tags on websites that we do not control. For example, if you view a web page created by a third party or use an application developed by a third party, there may be a cookie or pixel tag placed by the web page or application. Likewise, these third parties may place cookies or pixel tags that are not subject to our control and the Formosa Financial Privacy Policy does not cover their use.

C. How Formosa Financial Protects and Stores Personal Information

Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. This Privacy Policy does not apply to personal information that has been anonymized so that it does not and cannot be used to identify a specific user. Formosa Financial takes reasonable precautions, as described herein, to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

We store and process your personal and transactional information, which may include certain payment information, where our service providers are located. We employ safeguards such as firewalls and data encryption, physical access controls to our buildings and files, and restricted access to personal information only for those employees who require it to fulfill their job responsibilities.

Formosa Financial will retain your personal information for a minimum of five years or as necessary to comply with our legal obligations or to resolve disputes.

D. How Formosa Financial Uses the Personal Information We Collect

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

• Collect, process and perform statistical and other research and analysis of information;
• Customize, measure, develop, and improve the content and layout of the Website;
• Deliver targeted marketing, service update notices, and promotional offers based on your communication preferences;
• Prevent and investigate potentially prohibited or illegal activities, and/or violations of our posted user terms; and
• Verify your identity by comparing your personal information against third-party databases.

We will not use your personal information for purposes other than those purposes we have disclosed to you, without your permission. From time to time we may request your permission to allow us to share your personal information with third parties. You may opt out of having your personal information shared with third parties, or from allowing us to use your personal information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your authorization. If you choose to so limit the use of your personal information, certain features of the Website may not be available to you. We will never sell or lend your personal information to third parties.

Formosa Financial is entitled to combine data collected in the course of your interaction with different sections of the Website with any other relevant available information.

F. How Formosa Financial Shares Personal Information with Other Parties

We may share your personal information with the following parties for the following reasons.

Third Party Identity Verification Services. This allows Formosa Financial to confirm your identity by comparing the information you provide us to public records and other third party databases. These service providers may create derivative data based on your personal information that can be used solely in connection with provision of identity verification and fraud prevention services. Various Service Providers. These service providers are those under contract to help with parts of our business operations, such as bill collection, marketing, and technology services. Our contracts require these service providers to only use your information in connection with the services they perform for us, and prohibit them from selling your information to anyone else. Law enforcement, government officials, or other third parties. We may be required to disclose personal information if and when compelled to do so by a subpoena, court order, or similar legal procedure.

Miscellaneous. We may also make disclosures of personal information if we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our terms and conditions of use.

In general, we will notify you of material changes to this policy by updating the last updated date at the top of this page, and we will provide you with explicit notice of material changes as required by law. We recommend that you visit this page frequently to check for changes.

G. Specific Consent by Users in the European Economic Area

If you are located in, or a resident of, the European Economic Area ("EEA"), you specifically and voluntarily consent to the transfer of your personal information to our related entity and service providers, for the specific purposes of performing identity verification or checking, to enable us to prevent fraud and comply with our legal obligations.

You may revoke your consent to this section at any time by emailing

H. Specific Consent by Users in Singapore

If you are located in, or a resident of, Singapore, you specifically and voluntarily consent to the transfer of your personal information to our related entity and service providers, for the specific purposes of performing identity verification or checking, to enable us to prevent fraud and comply with our legal obligations.

The United States of America may not have protections in place for personal data as extensive as those within Singapore. However, we require our service providers to treat your personal information in strict confidence and use appropriate security measures to protect it. We also require them to uphold all of our other obligations under this Privacy Policy.

You may revoke your consent to this section at any time by emailing

I. How You Can Contact Us About Privacy Questions

If you have questions or concerns regarding this policy, or if you have a complaint, you may contact us by emailing

Version: August 1, 2018